Introducing SmartCS: Next-Generation CX Capabilities in SmarTrak

Customer Experience (CX) has become the defining factor for technology adoption and renewal success. Cisco has raised the bar with its CX Advanced Specialization, creating both a requirement and an opportunity for partners who want to differentiate themselves. Until now, many partners have been searching for a tool that could help them qualify for CX Advanced without adding heavy operational overhead. With the introduction of SmartCS inside SmarTrak, that’s now possible—layered on top of what SmarTrak already is: the best-in-class revenue engine for Cisco partners, driving visibility, renewals, Enterprise Agreements, and growth opportunities unmatched anywhere else in the channel.

And the timing couldn’t be more important. With Cisco’s C360 program changes taking effect in early 2026, partners will need to demonstrate CX capabilities at scale. Cisco has made it clear that partners must complete their CX Advanced Specialization by February 2026 in order to remain competitive and fully aligned with the new program requirements. SmartCS gives partners the fastest, most efficient path to get there.

From Insights to Action

SmarTrak has already established itself as the best-in-class revenue engine for Cisco partners, powering visibility into the install base, renewals, Enterprise Agreements, and uncovering growth opportunities unmatched anywhere else in the channel. With SmartCS, we’re going a step further. Partners can now move seamlessly from identifying customer opportunities to executing customer success motions without leaving the platform.

SmartCS provides:

• End-to-end lifecycle mapping aligned with Cisco’s CX framework.

• Automated success plan generation tied to specific products, use cases, and adoption milestones.

• Telemetry-driven health scoring so partners can prioritize which accounts need proactive outreach.

• Bi-directional API integration with Lifecycle Advantage (LCA) to streamline customer journeys and ensure actions taken in SmarTrak are reflected back in LCA—and vice versa.

• LCI incentive tracking by unifying data from both LCA and Lifecycle Incentives (LCI), giving partners visibility into where they stand against Cisco’s incentive requirements.

The result is a full-fledged CX engine that extends SmarTrak’s proven revenue power directly into lifecycle execution.

Why This Matters for Partners

The introduction of SmartCS is more than a feature upgrade—it’s a business advantage. Cisco has made CX Advanced Specialization a key requirement for partners who want to differentiate themselves and access new revenue opportunities. SmartCS equips partners with:

• Specialization-ready CX processes built into the platform.

• Scalable success planning without the overhead of large CX teams.

• Visibility into LCI incentives, making it easier to ensure CX efforts directly align with financial rewards.

• Faster time to value for customers, increasing renewal likelihood and expansion opportunities.

• A clear path to CX Advanced compliance ahead of Cisco’s February 2026 C360 deadline.

By combining install base intelligence with lifecycle execution, partners can move beyond reactive renewals and become trusted advisors who drive measurable customer outcomes.

The Future of CX in SmarTrak

SmartCS is just the beginning. Our roadmap includes deeper integrations with telemetry sources, predictive churn modeling, and benchmarking so partners can measure their CX performance against industry peers. The result is clear: SmarTrak IS the centralized command center for revenue, renewals, and customer success.

With SmartCS, we’re giving partners the tools to deliver CX excellence at scale. One platform. One click. Endless opportunities to prove customer value and drive revenue.