Security & Trust

At SmarTrak.AI, protecting our customers and their data is our highest priority. We have our SOC 2 Type II, audited by an independent audit firm and with attestation confirming that our security controls operate effectively. We also align with PCI standards for transaction processing and provide enterprise-grade security options including Multi-Factor Authentication (MFA) and Single Sign-On (SSO).

Our platform is built with security at the core, giving you confidence that your business and customer information remain protected. In addition, SmarTrak.AI is committed to upholding global data privacy principles, ensuring customer data is handled responsibly and in compliance with applicable regulations.

Our Security Commitments

• Data Encryption – All customer data is encrypted both in transit and at rest.
  
  

• Encrypted Backups – Regular encrypted backups with strict access controls.
  
  

• Incident Response – A documented, tested plan ensures quick and effective response.
  
  

• Business Continuity & Disaster Recovery – Plans are reviewed and tested regularly.
  
  

• Access Control Policy – Enforced and periodically reviewed access controls.
  
  

• Secure Software Development – Documented SDLC with code reviews and separation of duties.
  
  

• Penetration Testing – Independent third-party penetration tests validate defenses.
  
  

• Third-Party Evaluations – Ongoing independent assessments of security posture.
  
  

• Vulnerability Management – Continuous scans with a formal remediation process.
  
  

• Two-Factor Authentication – Phishing-resistant 2FA to prevent credential compromise.
  
  

• Production Resource Isolation – Segregated production resources to reduce risk.
  
  

• Security Awareness Training – Regular, targeted training for all staff.
  
  

• Email Security – Advanced protection to guard against phishing and malicious content.

Commitment to Trust

Security is embedded in our culture, operations, and product design. We continuously invest in security controls, compliance, and monitoring to protect our customers and their end users.

For more information, contact trust@smartrak.ai.